Support

Need a hand? The dashboard has a built-in support panel at app.squirrelscan.com/support where you can open tickets and chat with the team — no email threads to lose.

Opening a ticket

1. Head to Support in the dashboard sidebar.
2. Pick a category:
   • Billing — plans, credits, invoices, refunds
   • Bug — something broke (sorry!)
   • Audit question — a rule result you don’t understand or disagree with
   • Feature request — tell us what the squirrel should learn next
   • Other — anything else
3. Add a subject and describe the issue. The more detail the better — URLs, report links, and what you expected to happen all help.

You’ll get a confirmation email with a short reference like [#K7P2Q], and the ticket appears under Your tickets on the support page.

Replies and notifications

When we reply you’ll get:

• an email with the full response, and
• an in-app notification (the bell) linking straight to the ticket thread.

Reply from the ticket page in the dashboard. Replying to a closed ticket automatically reopens it.

Limits

To keep the queue healthy, ticket creation is limited to 5 tickets per hour per account.

Other channels

• Quick feedback (no reply needed): squirrel feedback from the CLI
• Email: support@squirrelscan.com