URL: /dashboard/support

---
title: "Support"
description: "Open and track support tickets from the dashboard"
---

Need a hand? The dashboard has a built-in support panel at
[app.squirrelscan.com/support](https://app.squirrelscan.com/support) where you can open
tickets and chat with the team — no email threads to lose.

## Opening a ticket

1. Head to **Support** in the dashboard sidebar.
2. Pick a category:
   - **Billing** — plans, credits, invoices, refunds
   - **Bug** — something broke (sorry!)
   - **Audit question** — a rule result you don't understand or disagree with
   - **Feature request** — tell us what the squirrel should learn next
   - **Other** — anything else
3. Add a subject and describe the issue. The more detail the better — URLs, report
   links, and what you expected to happen all help.

You'll get a confirmation email with a short reference like `[#K7P2Q]`, and the ticket
appears under **Your tickets** on the support page.

## Replies and notifications

When we reply you'll get:

- an **email** with the full response, and
- an **in-app notification** (the bell) linking straight to the ticket thread.

Reply from the ticket page in the dashboard. Replying to a closed ticket automatically
reopens it.

## Limits

To keep the queue healthy, ticket creation is limited to 5 tickets per hour per account.

## Other channels

- Quick feedback (no reply needed): `squirrel feedback` from the CLI
- Email: [support@squirrelscan.com](mailto:support@squirrelscan.com)